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How can I manage my subscription?Updated 7 months ago

Thank you for your inquiry. You are able to change the date, skip a shipment, update your shipping/billing address, update payment information, pause, or cancel your subscription by logging in to your account online at www.Visbiome.ca and selecting the Customer Login Icon located to the far right of the home page.



(For reference- The arrow in the image above is pointing to the Customer Login button)

If you haven’t activated your online account, select Create Account after clicking the Customer Login Icon. Your email will be your username. Then, create a password. 

From your account dashboard, please select "Manage Subscription". Select your subscription and make the necessary changes. Any changes to your shipping address must be completed within the "Manage Subscription" section. Please note, updating the address section in your account dashboard will not change your shipping address within your subscription.
 
*Any changes to your subscription should be made 24 hours before your order is due to process. If changes are not made before the order processes, we cannot guarantee our distribution center will be able to cancel or update an order.

 Please let us know if you need further assistance.
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